ResNet Work Order Entry System (WOES)      

ResNet, a division of information technology at UNCG, is responsible for connecting students to the campus network, resolving issues for disconnections (for hacked, virus-infected, and copyright-infringing machines) and acting as a general tech support help desk if the problem affects a student's network settings.  Work orders are placed for and by ResNet employees to handle these kinds of problems in the student's room. 

The WOES not only manages work orders; it can automatically assign and email work orders to employees based on dorm assignments and/or number of completed work orders.  For instance, the current version of the WOES will assign work orders based on dorms or not, then by the employee that either has the least amount of open work orders or the least total work orders.  When logging into the system, an employee sees his or her open work orders on the home page and can quickly mark work orders as complete or click the link and provide a more detailed description of the work order's resolution.

Pictures (info blocked out for security):

Home Page	Work Order Assignments	Search Page	Administrative Options